When will my order ship?

Orders ship within 1-3 business days via USPS - if there is a delay you will be messaged ahead of time. 

How are the prints packaged?
All items are packaged in branded packaging and shipped in sturdy mailing material to ensure they arrive safely. Our 8x10 prints are shipped flat in a chipboard envelope with backer, and most other prints are rolled in shipping tubes. 

Lost, Stolen, and Damaged Packages 
We have partnered with Corso, a package protection company, to help protect your orders. When you select Corso at checkout, your order is protected from damage, loss, or theft, and you can file a claim with Corso to receive a replacement or be fully reimbursed. The Wild Wander is not responsible for lost or stolen packages, so we strongly suggest adding Corso to protect your package.

I'm ordering internationally, am I going to be charged customs?
Customs charges are not in our control, and we have no way of knowing when or if they will be imposed, or how much they will be - the tax is levied by your country and your country alone. Not every package is taxed, but it is your responsibility to know and pay any import fees, taxes, tariffs, or duties imposed by your country's customs service. Customs clearance procedures can cause delays beyond original delivery-time estimates.

Can you gift wrap my order? 
At this time we are unable to offer gift wrapping, however each order is carefully packaged in kraft paper and Wild Wander branded packaging. 

Do you offer local pickup in Richmond? 
Yes - but please read the following carefully! 
1) Select local pickup as your shipping option at checkout.
2) After your order is placed we will contact you via email to schedule a pick up at our store at 425 Strawberry Street. To ensure your order is ready at pick up, please wait until you receive the pick up confirmation email.