RETURNS & EXCHANGES -
1. MAKE SURE YOUR ORDER QUALIFIES
a) Item is unused and in the same condition that you received it. (We understand you'll need to open the print to see it!)
b) Item is returned within 30 days of receipt
2. CONTACT US
Email us at email@example.com to start the returns process. If you have your order number available this will speed up the process, otherwise we will do our best to find your order based off of name and mailing address.
Once your order is received back at the studio we will process your refund as soon as possible. The charges will be refunded back to the card you used to purchase the item, shipping costs are non-refundable.
FURTHER DETAILS -
The return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please provide a receipt or proof of purchase - we will do our best to find your order based off of mailing address, name, or order number, however to guarantee that the order is found please hang on to your proof of purchase.
Additional non-returnable items:
- Gift cards
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
All items are handmade, so please allow for minor variations by print. We do our best to photograph items as close as possible to their true color, however because of variations between monitors what you see on your screen may not be the true color of the print.
LATE OR MISSING REFUNDS
Please allow up to ten business days for returns to be posted due to processing delays between payment providers. If you have not received your refund in that time feel free to reach out to us at firstname.lastname@example.org.
We do not currently offer exchanges, however we will do what we can to help out - reach out to customer care at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.